Frequently Asked Questions
🚚 Shipping
1️⃣ Do you ship outside of the United States?
📦 At the moment we only ship within the United States.
2️⃣ Is shipping free?
✅ Yes, shipping is FREE on all purchases within the USA.
3️⃣ How long will it take for my order to arrive?
⏱ Between 3 and 7 business days, depending on your location and the shipping method selected.
💳 Payments
4️⃣ What payment methods do you accept?
💳 We accept:
- Visa, MasterCard, and American Express cards
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Venmo
5️⃣ Can I pay in installments?
💲 Yes, with Shop Pay you can split your payment into installments (subject to availability).
📦 Products
6️⃣ Are the products new or used?
🎮 We sell new, refurbished, and used products. Each item's condition is indicated in the description.
7️⃣ Are these original products?
🛡 Some products are original, and others are compatible or third-party. We always specify this in the description of each item.
🔄 Exchanges and returns
8️⃣ Can I return or exchange a product?
🔄 Yes, you can request a return or exchange within the first 14 days after receiving your order, as long as it is in good condition and with its original packaging.
9️⃣ Who pays the return shipping cost?
📬 If the product arrived defective or incorrect, GameFix Store will cover the cost. In other cases, the customer covers the return shipping.
📞 Customer service
10. How can I contact you?
📱 WhatsApp: 832-921-1721
✉ Email:maykelcelll84@gmail.com
📍 Hours: Monday to Saturday – 9:00 AM to 7:00 PM (Texas Time)